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Branch Manager

Muscat, Oman

Job ID: 340923000006844105  |  Industry: Automotive  |  Posted Date: 01-05-2019

Manager Car Rental Business

Our client, an established group of companies based in the Sultanate of Oman, is looking for suitably qualified candidates to fill the above role.

  1. Work to maximise sales revenue and vehicle utilisation within set parameters and guidelines at the branch and group level.:
  2. Establish customer relationships through building rapport with customers by becoming familiar with their particular needs, expectations and requirements.’
  3. Plan and set personnel requirements and rosters around business, customer and staff requirements and agreed hours of work.
  4. Maintain and/or exceed minimum standards of customer service while continuing to enhance the services offered to encourage return of business.
  5. Maintain high standards of vehicle presentation and safety. 
  6. Ensure that any vehicle not of immaculate standard is cleaned, serviced and/or repaired immediately.
  7. Prepare accurate daily, weekly and monthly reports on agreed financial, operational branch and fleet performance measures.
  8. Follow set standards and procedures in the event of rental transactions involving incidents such as accidents, complaints and breakdowns. In particular, ensure all damage to vehicles is reported, excess collected and Accident Report Forms completed and sent to


Requirements

Applicants should have at least 3 years’ experience independently managing a car rental branch business operation. Experience at a No 2 level for a large car rental operation will also be considered.



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