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Restaurant Manager

Al-Ain, United Arab Emirates

Job ID: 340923000005944134  |  Industry: Restaurant/Food Services  |  Posted Date: 12-03-2019

We are looking for Operations Manager for client who will be responsible for coordinating the daily restaurant management operations, delivering superior food and beverage service. Responding efficiently and accurately to restaurant customer complaints to maximize customer satisfaction

Typical job responsibilities include:
Coordinate in the daily Front of the House and Back of the House restaurant operations
Planning Menus on a regular basis based on customer requirements
Control operational costs and identify measures to cut cost
Regularly review product quality and research new vendors
Overseeing stock levels and ordering supplies as required
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with licensing, hygiene and health and Safety legislation/guidelines
Manage restaurant’s good image and suggest ways to improve it
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Implement policies and protocols that will maintain future restaurant operations
Create detailed reports on weekly, monthly and annual revenues and expenses
Preparing and presenting staffing/sales reports
Greeting and advising customers
Handling customer enquiries and complaints
Liaising with Suppliers, Sales department, Accounts Department & HR Department
Handling Administration and Paperwork
Training and Supervising the staffs
Organize and schedule shifts
Setting targets on daily or weekly basis
Appraise staff performance and provide feedback to improve productivity
Train new and current employees on proper customer service practices


Requirements

·       Bachelors Degree (Hotel Management/Hospitality or any related field) & Masters will be an added advantage

·       Excellent Communication skills (Fluent in English & Arabic preferred)

·       5+ years’ experience in a similar role

·       Can manage multiple outlets

·       Should be available to join immediately

·       Location: Al Ain

·       Nationality: Indian



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