Guest Relations Officer
Dubai, United Arab Emirates
Job ID: 340923000005195060 | Industry: Hospitality | Posted Date: 04-02-2019
Are you looking for a career where you have the opportunity to meet people from different parts of world, be part of young and energetic multicultural team? Are you looking for something other than a 9-5 desk job?
If yes, then you have come to right place!
A leading premium-managed vacation rental and short-term executive homes operator leveraging the future of a shared economy is looking to hire a Guest Relations Officer. This exciting opportunity in the alternative hospitality space is suitable for someone who is ambitious, social and want to contribute towards to growth of an innovative company in the hospitality space.
Job Responsibility:
- On site meet and assist services for Guests checking into the company's managed properties
- Collection of payment and carrying out full check-in and property tour responsibilities for designated arriving guests
- Regular follow-up communication with designated guests in order to ensure optimal experience
- Assistance on all guest inquiries, needs and concerns
- Liaising with different company departments in order to address any service requirements
- Non-intrusive promotion of company's value added services to guests
- Pre check-in property inspection
- Pre check-out inspection and deposit release
Minimum Requirements:
- A minimum of three years’ experience in recognized hotel or hospitality front office services
- Can display strong local knowledge, including knowledge of areas of interest, local events and attractions, as well as be able to promote company’s value added services.
- Friendly personality that is socially engaging, but can also deal with high pressure and high guest expectations.
- Self-motivated individual that can devise solutions, and improve service delivery and client satisfaction.
- Highly responsive and committed attitude
- Highly developed communication skills, including verbal and written.
- Strong proficiency in both English and Arabic.
If you feel you are competent to the role and build your career in the fast growing environment within the hospitality space please click apply and we shall get back you should you show potential.
Attracting Salary and Benefits including company car, fuel, phone and family benefits.
