General Manager- Hotels

Dubai, United Arab Emirates

Job ID: 340923000009687031  |  Industry: Hospitality  |  Posted Date: 11-11-2019

The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and the hotel.

Key Responsibility Areas

  • Oversee the operations functions of the hotel, as per the Organizational chart.

  • Hold regular briefings and meetings with all head of departments.

  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

  • Lead all key property issues including capital projects, customer service and refurbishment.

  • Handling complaints, and oversee the service recovery procedures.

  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

  • Ensure all decisions are made in the best interest of the hotels and management.

  • Deliver hotel budget goals and set short and long term strategic goals for the property.

  • Developing improvement actions, carry out costs savings.

  • A strong understanding of P&L statements and the ability to react with impactful strategies.

  • Closely monitor the business reports and take decisions accordingly. 

  • Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.

  • Maximizing room yield and hotel's revenue through innovative sales practices and yield management programs.

  • Prepare a monthly financial reporting for the owners and stake holders.

  • Draw up plans and budget (revenues, costs, etc.) for the owners.

  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment's and services.

  • Act as a decision maker in hiring a key staffs.

  • Manage and develop the Hotel Executive team to ensure career progression and development.

  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.

  • Provide effective leadership to hotel team members.

  • Lead in all aspects of business planning.

  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.

  • Assisting in residential sales as and when required and development with strong sales prospects.

  • Responsible for safeguarding the quality of operations both (internal & external audits).


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