Customer Insights and Advocacy Manager

• Manage the day to day operations of customer analytic team to drive customer experience growth goals.
  
• In depth understanding in analyzing data collected from different sources on voice of customers and link it with business data to valuable insights resulting into higher revenue ad margins.
  
• Process complex and large data set using advance queries, visualization and analytics tools data cleansing with the objective of making conclusions for decision making purpose
  
• Perform Customer profiling trend and sampling.
  
• Applying business, statistical, predictive modeling and sentiment analysis expertise to identify underlying trends.
  
• Design, develop dashboard, metrics, regular/ad-hoc reports in a simple visual representation, to be shared with business unit and management members for key business decisions.
  
• Automate reports/dashboard to reduce manual intervention and errors for speedy reporting.
  
• Design and distribute Transnational & Relational Surveys for all stakeholders - qualitative and quantitative surveys (including testing of new products and services)
  
• Ability of using the survey platform deeply, this is including: scripting the questionnaire, distributing the survey using different ways, perform the analysis techniques and create the report and the dashboards.
  

Candidate Requirement

• Bachelors in IT, Mathematics, Statistics
  
• Advance certificate in Data Analysis
  
• 10 years’ experience in market research and business analytics
  
• Hands on experience in Data analytics , digital analysis, Statistical analysis and predictive modeling
  
• High skills in dashboard management and report automation
  
• Strong quantitative and qualitative analytical skills with ability to distill large data sets into meaningful insights and takeaways.
  
• Strong technical skills, SQL, SSIS, SAS, Tableau, MS Excel and VBA Macro