Assistant Store Manager

Customer Focus

• Effective resource planning for customer service
  
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
  
• Implements a high standard of customer focus within the store
  
• Regularly assesses customer service standards within store
  
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
  
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
  
• Never say “No” to customer
  

Sales and Commercial Profit

• Achieve the revenue targets for the store 
  
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
  
• Actively seeks ways to achieve or exceed store sales targets
  
• Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations
  
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
  

Shop Keeping and Store Standards

• Ensure accurate stock merchandise and management (stock ageing , stock loss, space management)  within the store
  
• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
  
• Oversee and monitor the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
  
• Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
  
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly 
  
• Oversee cash transaction entry and management ( petty cash, pos cash elements, change floats)
  
• Regularly audit own store administration and resolve any issues
  
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
  
• Monitor and handle customer complaints and take corrective action in line with Company policy
  
• Maintain high standards of visual appearance throughout the store including all non-retail areas
  
• Maintain window and in-store displays to a high standard in line with merchandising guidelines
  
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and nonmoving items)
  
• Execute price revisions within the store
  
• Maintain a high level of store health and security for company assets, cash, stock and customer property
  
• Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters
  

People Management

• Ensure store expectations and priorities are communicated to staff
  
• Review and provide regular feedback on staff’s performance against expectations
  
• Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses
  
• Support induction of new recruits through buddy system
  
• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
  
• Oversee staff development and drive