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Job Description |
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The person will be responsible for the business strategy and operational plans for the customer care function, ensuring the Service Level Agreements and KPI’s are delivered as per agreed measures, continuous development and improvement of business processes and procedures to ensure optimum use of available resources, oversee the operations, development of the CRM function, manage customer records, MIS, prepare budgets and business plans, staff development and training and close interaction with department heads.
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Candidate Profile |
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The ideal candidate will be a graduate in business management with minimum eight years experience in a similar role of which at least three years should be at a managerial level. The person should have knowledge of call centre operations, development of policies, processes and systems for customer complaint resolution, excellent written and verbal communication skills and knowledge of IT software packages like MS Office.
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